The Pinsy Promise
We want you to love your Pinsy pieces. If not, here’s how we make returns simple:

• Refund: Return your item(s) within 14 days of delivery for a refund. Note: Panties are exchange-only, and Nipple covers are Final Sale.
• Exchange or Store Credit: You may return your items for an exchange or store credit within 30 days of delivery - we provide a complimentary shipping label! Please ship your items ASAP before the shipping label expires. We will only provide one free return label.
• Final Sale: Items marked as Final Sale are not eligible for exchanges or refunds.
• Items must be new, unworn, with tags attached and in original condition.
• Please wear underwear when trying on our pieces.

Exchanges

• Free Shipping for Exchanges or Store Credit returns: To find the perfect fit, we offer a one time complimentary exchange or return for a store credit.
• Exchanges are not reserved until your return is scanned by the carrier.
• Each item may only be exchanged once.
• If you're still unsatisfied after an exchange, you may return it for a refund (less a $6.95 Fee) or store credit (Less any shipping or insurance fees from your original order).  If you send back an exchange order, you are responsible for return shipping fees.

Fees

• A $6.95 restocking fee applies to refunds. This fee is waived for exchanges and store credit.
• Shipping fees or insurance fees from the original order are non-refundable in both an exchange or refund scenario.

Promotional Items

• Items purchased with promo sale code during promotional periods are eligible for exchange or store credit only. Exception: Orders placed with influencer codes or a new customer welcome code do qualify for refunds and follow our standard return policy.
• If the item is marked final sale on site, that item is not eligible for refunds or exchanges.
• No refunds or price adjustments
• Gift With Purchase items are final sale
  

Non-Refundable

• Nipple covers (no refunds or exchanges) and underwear (exchange only)
• Items not returned via our portal or without tracking
• Items must still have tags to be eligible for a return and refund.
• Items must not show signs of wear, stains or damage. We reserve the right to refuse your refund if the item is damaged, soiled or not in sellable condition.  We ask that you wear underwear when first trying-on your purchase. 
  

If you’re not obsessed with your Pinsy pieces, you may return them for a refund within 14 days of delivery or store credit within 30 days of receiving your order.

Returns for refund will be subject to a restocking fee of $6, deducted from your refund.  Any outbound shipping fees or insurance from the original order are not refundable. To be eligible for a refund, your item must be eligible (not purchasd during sale events) and are unused with tags attached and in the same condition that you received it. We reserve the right to refuse your refund if the item is damaged, soiled or not in sellable condition.  We ask that you wear underwear when first trying-on your purchase. 

Nipple covers & underwear cannot be returned or exchanged.


To Initiate a Return or Exchange
1. Please email us at info@wearpinsy.com. At this time we do not offer prepaid return shipping labels.

2. We are happy to send you a replacement (new size or new item, etc.) upon receiving the item(s) back. Pinsy will pay for the shipping of the replacement (which will be Final Sale and non returnable). Shipping fees, Customs, duties, and taxes are non-refundable. Please send us an email at returns@wearpinsy.com for any questions!

Customers MUST select all items they are returning in the Loop portal. It is mandatory to use our label while returning a product. In the case an outside shipping label is used, we require you to contact us before shipment with what is being returned & proof of tracking to our warehouse. If you are unable to provide proof of tracking, the return will only be eligible for a store credit and not a refund.

Visit the Pinsy Returns Portal or email info@wearpinsy.com

1. You’ll receive one free prepaid label.
2. Be sure to select all items you're returning when using the portal
3. If you use your own label, email us first with tracking info—otherwise, only store credit will be issued.

If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return, either to wait for a restock or purchase another item.

Once your return is received and inspected, we will notify you if your return is accepted or declined. Returns for refund must be eligible, free of smells, perfume, signs of wear, and all tags must be attached.

This processing time can take up to 7-10 business days from the date your return tracking information shows delivered. If your return is accepted, your refund will be processed and applied to the original method of payment, minus a restocking fee.

Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.

 If you haven’t received a refund within 5 business days, please call your bank to verify incoming transactions. Once you've called your bank and still have not received your refund, please contact us at returns@wearpinsy.com.

Non-Returnable

• Nipple covers and Pinsy Panties*
• Items not returned via our portal or without tracking
• Items must still have tags to be eligible for a return and refund.
• Items must not show signs of wear, stains or damage. We reserve the right to refuse your refund if the item is damaged, soiled or not in sellable condition.  We ask that you wear underwear when first trying-on your purchase. 
  

*Pinsy Panties are not eligible for refunds. BUT, if you’re not obsessed with your Pinsy Panties, you may exchange or get store credit within 30 days of delivery.

Where is my order?

If your order hasn't arrived, please contact info@wearpinsy.com and we will assist!  If you purchased Route Package Protection, see below.

Route Refunds vs Reorders

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free! 

What are Route’s Policies?

All policies are listed here 

Marked As Delivered (Stolen)
• Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
• Orders over $100 USD require a police report

Stuck In Transit (Lost)

• Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date.

• Issues Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

• File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route package protection at checkout. 

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. 

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@wearpinsy.com and we will be happy to work with you to remedy the situation.

 How do I file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. 

Haven’t downloaded the app yet? Download here

Does Route Protect cover stolen items?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

Processing Times Our normal processing time is 1-2 business days for orders placed before 3:00 PM PST. During periods of increased order volume, such as sales and/or new collection drops, our processing times can be up to 7-10 business days.

Domestic Shipping We provide FREE Domestic shipping for orders over $100!

International Shipping Pinsy ships worldwide! Depending on your location, the rate will apply at checkout.  All applicable international custom fees, taxes and duties are the responsibility of the customer and are nonrefundable. If you reject or return your package, we will not refund your payment for you.