Shipping and Returns

Domestic Shipping

We provide FREE Domestic shipping to all states.  Orders are shipped within 1-3 days.

International Shipping

Pinsy Ships worldwide! Depending on your location, the rate will apply at checkout.  All applicable international custom fees, taxes and duties are the responsibility of the customer and are nonrefundable.

International Return Policy

If you are unsatisfied with your order, let us know within 30 days of receiving your order.

We are happy to send you a replacement (new size or new item, etc) upon receiving the item(s) back. Pinsy will pay for the shipping of the replacement (which will be Final Sale and non returnable), but return shipping of the original item is the responsibility of the customer. 

Shipping fees, Customs, duties, and taxes are non-refundable.

Please send us an email at returns@wearpinsy.com for more information!

Domestic Return Policy

We only want you to love your shapewear and feel fully confident and comfortable! If you dont 100% love your order, we provide prepaid shipping labels.  Products are eligible for return within 30 days from the day you received your package for a full refund of the purchase price, minus a $5 restocking fee.

To be eligible for a refund, your item must be unused, tags attached and in the same condition that you received it. We reserve the right to refuse your refund if the item is damaged, soiled or not in sellable condition. 

To Initiate a Return

1. Send an email to: returns@wearpinsy.com

2. We will send you a prepaid shipping label to ship your package! We request you use original packaging and place the label on the front of the box.   

Exchanges 

If you need to exchange it for the same item:

1. Send us an email at returns@wearpinsy.com with your order # - let us know what product you'd like to receive as an exchange.

2. We will send you a prepaid shipping label to ship your package. We request you use original packaging and place the label on the front of the box.

3.  We will mail your new product(s) once we receive the automated confirmation that your package has been dropped off at the post office!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow 2-5 business days for the funds to reflect back on your account!


Late or missing refunds 

If you haven’t received a refund within 5 business days, please call your bank to verify incoming transactions. 

Once you've called your bank and still have not received your refund, please contact us at returns@wearpinsy.com. 

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.