Returns are easy!  If you dont 100% love your order, we provide prepaid shipping labels to ship it back to us for free! 

Products are eligible for return within 30 days from the day you received your package for a full refund of the purchase price, minus a $5 restocking fee.

To be eligible for a refund, your item must be unused, tags attached and in the same condition that you received it. We reserve the right to refuse your refund if the item is damaged, soiled or not in sellable condition. 

To Initiate a Return of Exchange

1. Head to

2. We will send you a prepaid shipping label to ship your package and issue a refund or mail you your requested exchange.

Please note we will only send one prepaid shipping label per order. 


To Initiate a Return of Exchange

1. Head to to initiate your return. At this time we do not offer prepaid return shipping labels.

2. We are happy to send you a replacement (new size or new item, etc) upon receiving the item(s) back. Pinsy will pay for the shipping of the replacement (which will be Final Sale and non returnable).

Shipping fees, Customs, duties, and taxes are non-refundable.

Please send us an email at for any questions!


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow 2-5 business days for the funds to reflect back on your account!

Late or missing refunds 

If you haven’t received a refund within 5 business days, please call your bank to verify incoming transactions. 

Once you've called your bank and still have not received your refund, please contact us at 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


Domestic Shipping

We provide FREE Domestic shipping to all states and FREE Return shipping! 

International Shipping

Pinsy Ships worldwide! Depending on your location, the rate will apply at checkout.  All applicable international custom fees, taxes and duties are the responsibility of the customer and are nonrefundable.

For orders into the United Kingdom: To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK £135 and Under.