To Initiate a Return or Exchange
2. We will send you a prepaid shipping label to ship your package and issue a refund or mail you your requested exchange!
Please note we will only send one prepaid shipping label per return order.  If you'd like to return an exchange order, you will be responsible for return shipping.  Upon receiving your exchange, we will issue a full refund of the purchase price of the item(s).  
To Initiate a Return of Exchange
1. Head to to initiate your return. At this time we do not offer prepaid return shipping labels.
2. We are happy to send you a replacement (new size or new item, etc.) upon receiving the item(s) back. Pinsy will pay for the shipping of the replacement (which will be Final Sale and non returnable).
Shipping fees, Customs, duties, and taxes are non-refundable.
Please send us an email at for any questions!

Domestic Shipping
We provide FREE Domestic shipping for orders over $150!
International Shipping
Pinsy Ships worldwide! Depending on your location, the rate will apply at checkout.  All applicable international custom fees, taxes and duties are the responsibility of the customer and are nonrefundable. 
If you reject or return your package, we will not refund your payment for you.
If you’re not obsessed with your Pinsy pieces, you may return them for a refund within 14 days of delivery or store credit within 30 days of delivery.
We provide prepaid shipping labels (free of charge) to ship the products back to us.
Domestic Returns for Refund
Returns for refund will be subject to a restocking fee of $6, deducted from your refund.  Any outbound shipping fees or insurance from the original order are not refundable.   To be eligible for a refund, your item must be unused, tags attached and in the same condition that you received it. We reserve the right to refuse your refund if the item is damaged, soiled or not in sellable condition.   We ask that you wear underwear when first trying-on your purchase. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Exchange or Store Credit
Returns for exchanges and/or store credit are free of charge.  If store credit is chosen, no restocking fee will be applied.
Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit. A $6 fee will be deducted from your refund if you request a refund. 
PLEASE NOTE: If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return, either to wait for a restock or purchase another item.

Products marked as Final Sale are ineligible for return or exchange.

Once your return is received and inspected, we will notify you if your return is accepted or declined. Returns for refund must be free of smells, perfume, signs of wear, and all tags must be attached.  This processing time can take up to 7-10 business days from the date your return tracking information shows delivered.  If your return is accepted, your refund will be processed and applied to the original method of payment, minus a restocking fee.
Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.
Late or missing refunds 
If you haven’t received a refund within 5 business days, please call your bank to verify incoming transactions. 
Once you've called your bank and still have not received your refund, please contact us at 
Where returns are processed for store credit, a Pinsy gift card will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Where is my order?

If your order hasn't arrived, please contact and we will assist!  If you purchased Route Package Protection, see below.


Route Refunds vs Reorders

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free! 


What are Route’s Policies?

All policies are listed here 

Marked As Delivered (Stolen)
• Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
• Orders over $100 USD require a police report

Stuck In Transit (Lost)

Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date.

• Issues Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date


• File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.


What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route package protection at checkout. 

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 


What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. 

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at and we will be happy to work with you to remedy the situation.


How do I file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here

Haven’t downloaded the app yet? Download here


Does Route Protect cover stolen items?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.


What are Route’s terms and conditions? 

Route’s terms and conditions are listed here:


Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.